Resume
Experience
(earlier work can be provided)
April 2021 - Present
Administrative Clerk
Medic Supplies
Toronto, ON
- Providing courteous customer service through emails and phone calls.
- Coordinating with the logistics, technology, and executive teams to ensure that products are delivered in a timely manner.
- Processing returns and exchanges with the executive and logistics departments.
- Cross-referencing shipments to confirm that they were delivered on-time and correctly.
- Designating returns and exchanges across three different websites for the logistics team.
- Offering technical support by communicating with the tech team in order to aid customers.
- Tracking shipments through online shipping systems
October 2020 - April 2021
Operations CER
Indigo Books & Music
Toronto, ON
- Unloading products from skids and deliveries
- Stocking the floor and shelves with items after opening them from packaging
- Ensuring clean, tidy, and full shelves throughout the day, especially during the morning
- Providing customer service over the phone in a timely, professional manner
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April 2020 - September 2020
Summer Intern
Broken Pencil Magazine
Toronto, ON
- Write, research, and interview for articles, both for online and digital content
- Input weekly website and newsletter analytics on Google Analytics to track social media and site traffic
- Email subscribers, contributors, and stores to extend, renew, and begin subscriptions
- Design posts on WordPress website that engage readers with content
- Review zines, novels, poetry collections, and comics
- Manage digital and print subscriptions through Leaky Paywall
September 2019 - September 2020
Reviews Editor &
Marketing Consultant
The White Wall Review
Toronto, ON
- Construct branding statements for the journal in order to refocus the social and cultural image
- Provide formulas and guidelines that the social media team can follow to correctly copywrite posts
- Engage with managing editors for event planning activities, such as finding a location, creating a budget, acquiring catering options, etc.
- Arrange team meetings where I check in and speak with the team, all times and places are made based on each member's work and school schedule
- Contact publishers, presses, and imprints to obtain review copies of books for me and my team
- Edit team book reviews to ensure concrete style, grammar, and sentence structure
- Write reviews to be posted on the journal's website, and on other digital platforms
- Arrange team meetings where I check in and speak with the team, all times and places are made based on each member's work and school schedule
May 2019 - September 2019
Copywriter Intern
Publicis, Toronto
Toronto, ON
- Creating concepts for commercials, social media posts, and billboards
- Writing headlines, copy, and dialogue for multiple facets of media
- Researching other companies' strategies regarding advertising
- Providing insight in pre-production, production, and post-production that maintains the creative vision of the advertisement
- Working with a teamm of copywriters, art directors and creative directors to create functioning advertisements
- Developing a creative brief to the specifications of account directors that presents the ads in the best possible representation
Education
2019 - 2020
Ryerson University
Master's of Arts
Literatures of Modernity
Completed a three-term year with two terms focused on coursework. Courses included were rhetoric, writing nonfiction, children's literature, and refugee writing. Researched, developed, and wrote a 40 page thesis based on the science fiction subgenre, cyberpunk, along with postmodern literature.
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Finished with a 4.0 GPA (A).
2015 - 2019
Ryerson University
Bachelor's of Arts
English Literature
Completed a four-year degree based on various topics in English literature. Courses include science in novels, rhetoric, literary theory, monster theory, fairytales, poetry, and many others. Wrote final paper on Philip K. Dick's novel, Do Androids Dream of Electric Sheep.
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Finished with a 3.6 GPA (A-).
Professional skillset
Writing, Proofreading, Editing
Social Media Marketing
Reviewing & Critiquing
Commercial & Print Copywriting
Featured In
Broken Pencil Magazine
The White Wall Review
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© 2021 by Cole Bisson.
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